Q: What if I think I am missing a piece?

We check and clean every set when they are returned to us, however, we can't guarantee each set has 100% of pieces as sometimes those pesky smaller studs get the better of us and go astray. But we do strive to maintain our library with 99% piece completeness, including 100% completeness of rare and minifig pieces. That means on a 1,000 piece set, you will not be missing more than 10 pieces.As you build your set, if you cannot locate a piece, note it down and carry on with your build (hopefully the missing piece doesn't affect the build) as sometimes they are hidden amongst the thousands of pieces in the set. If, as you get towards the end of the build you cannot find the missing pieces, email: info@TheBorrowedBrick.com and include the unique number(s) of the missing brick(s) - found on the last page of the instruction manual. Including any pictures may also help us identify the missing piece, if possible! You can choose for us to send the replacement pieces straight to your door, or if the build isn’t affected, we’ll add them to the set once you've returned the set.

Q: Sorry, I lost a piece :( what do I do?

We understand, some of those LEGO® pieces are small, the odd piece will go missing now and then! But, if you are aware of the pieces you lost, please let us know. Our Apprentice plan provides you cover of up to 5 grams per set and our Wizard plan provides you with cover up to 10 grams (excluding rarer pieces and minifigs). We always check sets on return. If you send a set back with missing pieces over 5 grams or 10 grams (depending on your plan), or the lost LEGO® piece is rarer i.e a minifig, you will be charged. The charge will be the higher of a flat fee of £10 or the cost to replace the pieces plus a £5 admin fee. As soon as this balance is settled, you can borrow a new set.

Q: My circumstances have changed, can I upgrade/downgrade, or cancel my subscription?

No problem! Brick Borrow subscriptions are fully flexible to fit your needs.Want to move up or down the price plans? You're welcome to change your plan at anytime.Or do you just want to cancel? Send back your set, we’ll check it over, and then you’re free to cancel. Email us at info@TheBorrowedBrick.com with your request to cancel. If you're cancelling your subscription, all sets must be returned to us first before the subscription is cancelled.

Q: Can I pause my subscription as there are no LEGO® sets that I want to borrow at the moment?

No problem at all. There is no obligation to rent a new set immediately after returning one. You can simply pause your subscription for up to 3 months at a time and resume anytime in those 3 months when a set comes back in stock or we add a set that interests you.To pause your membership, just email us at Info@TheBorrowedBrick.com. Your membership pause will take effect once your current set has been returned and checked back into our inventory. While your membership is paused:No future subscription payments will be collected.Your account will remain on hold until you choose to resume it.Any unused subscription time will be preserved and carried forward.For example, if your monthly payment is normally due on the 1st of each month and your membership is paused with 15 days remaining in your billing cycle, those 15 days will be credited to your account. When you resume your membership, your next payment won't be taken until those remaining 15 days have elapsed.Please note that while your membership is paused, you will not be able to request or rent sets. However, reactivating your membership is quick and easy when you're ready to start building again.We're constantly adding new sets to our collection, so there is always something new to discover when you're ready for your next build. Keep an eye on our catalogue or follow us on Instagram at The Borrowed Brick for updates to be the first to hear about new arrivals.

Q: What if The Borrowed Brick doesn't stock the LEGO® set I want to build?

We're always looking to expand our collection, so if there's a LEGO® set you'd love to build that we don't currently stock, we'd love to hear from you.Simply email us at Info@TheBorrowedBrick.com with the set name or set number, and we'll add it to our customer wishlist. We regularly review member requests when deciding which new sets to add to our library, so your suggestion could help shape future additions.While we can't guarantee that every requested set will be added, customer demand plays an important role in our purchasing decisions. If we do acquire the set you've requested, we'll do our best to let you know once it's available to rent.In the meantime, you may discover similar sets in our current collection that match the same theme, building style or level of challenge. We're continually adding new releases, retired favourites and highly sought-after collector sets, so it's worth checking back regularly.Follow The Borrowed Brick on Instagram and keep an eye on our catalogue to stay up to date with the latest additions to our collection

Question 1

How Do I Return My Set?

Accepted Answer

When you receive your set, your box will include a strip of paper gummed tape so that you can reseal the packaging box when you're ready to return it. Email us at Info@TheBorrowedBrick.com when you're ready to send the set back to us, and we will issue your digital return label.

Question 2

Why are your pricing tiers more expensive than other LEGO borrowing services?

Accepted Answer

You're right, we are. But that doesn't mean you're not getting value for money...When you read reviews of other borrowing services, customers' pain points are clear:1. It's not clear that you have to pay extra beyond the monthly fee for shipping, and 2. Subscribers have to borrow low value sets that they don't want before they can borrow the larger sets that are then not in stock.We strive for transparency, which is why the monthly fee is the only fee you pay for the right to borrow our sets. Other borrowing services charge extra for postage (often around £5), whereas we build that into our monthly fee. If you rent 2 or 3 sets in a month, that would already add £15 to your monthly cost to borrow Lego. With us, the more you borrow in a month, the more value you get!We also do not stock low value sets and don't require a 'trial period' before you access our premium sets. The average RRP of our collection is >£200, whereas at other borrowing services the average RRP is <£100. We want to provide the sets that LEGO lovers really want from day 1 and have strong availability, which naturally comes at a cost.

Question 3

What if I think I am missing a piece?

Accepted Answer

We check and clean every set when they are returned to us, however, we can't guarantee each set has 100% of pieces as sometimes those pesky smaller studs get the better of us and go astray. But we do strive to maintain our library with 99% piece completeness, including 100% completeness of rare and minifig pieces. That means on a 1,000 piece set, you will not be missing more than 10 pieces.As you build your set, if you cannot locate a piece, note it down and carry on with your build (hopefully the missing piece doesn't affect the build) as sometimes they are hidden amongst the thousands of pieces in the set. If, as you get towards the end of the build you cannot find the missing pieces, email: info@TheBorrowedBrick.com and include the unique number(s) of the missing brick(s) - found on the last page of the instruction manual. Including any pictures may also help us identify the missing piece, if possible!
You can choose for us to send the replacement pieces straight to your door, or if the build isn’t affected, we’ll add them to the set once you've returned the set.

Question 4

Sorry, I lost a piece :( what do I do?

Accepted Answer

We understand, some of those LEGO® pieces are small, the odd piece will go missing now and then! But, if you are aware of the pieces you lost, please let us know. Our Apprentice plan provides you cover of up to 5 grams per set and our Wizard plan provides you with cover up to 10 grams (excluding rarer pieces and minifigs).

We always check sets on return. If you send a set back with missing pieces over 5 grams or 10 grams (depending on your plan), or the lost LEGO® piece is rarer i.e a minifig, you will be charged. The charge will be the higher of a flat fee of £10 or the cost to replace the pieces plus a £5 admin fee. As soon as this balance is settled, you can borrow a new set.

Question 5

My circumstances have changed, can I upgrade/downgrade, or cancel my subscription?

Accepted Answer

No problem! Brick Borrow subscriptions are fully flexible to fit your needs.Want to move up or down the price plans? You're welcome to change your plan at anytime.Or do you just want to cancel? Send back your set, we’ll check it over, and then you’re free to cancel. Email us at info@TheBorrowedBrick.com with your request to cancel.
If you're cancelling your subscription, all sets must be returned to us first before the subscription is cancelled.

Question 6

Can I pause my subscription as there are no LEGO® sets that I want to borrow at the moment?

Accepted Answer

No problem at all. There is no obligation to rent a new set immediately after returning one. You can simply pause your subscription for up to 3 months at a time and resume anytime in those 3 months when a set comes back in stock or we add a set that interests you.To pause your membership, just email us at Info@TheBorrowedBrick.com. Your membership pause will take effect once your current set has been returned and checked back into our inventory. While your membership is paused:No future subscription payments will be collected.Your account will remain on hold until you choose to resume it.Any unused subscription time will be preserved and carried forward.For example, if your monthly payment is normally due on the 1st of each month and your membership is paused with 15 days remaining in your billing cycle, those 15 days will be credited to your account. When you resume your membership, your next payment won't be taken until those remaining 15 days have elapsed.Please note that while your membership is paused, you will not be able to request or rent sets. However, reactivating your membership is quick and easy when you're ready to start building again.We're constantly adding new sets to our collection, so there is always something new to discover when you're ready for your next build. Keep an eye on our catalogue or follow us on Instagram at The Borrowed Brick for updates to be the first to hear about new arrivals.

Question 7

What if The Borrowed Brick doesn't stock the LEGO® set I want to build?

Accepted Answer

We're always looking to expand our collection, so if there's a LEGO® set you'd love to build that we don't currently stock, we'd love to hear from you.Simply email us at Info@TheBorrowedBrick.com with the set name or set number, and we'll add it to our customer wishlist. We regularly review member requests when deciding which new sets to add to our library, so your suggestion could help shape future additions.While we can't guarantee that every requested set will be added, customer demand plays an important role in our purchasing decisions. If we do acquire the set you've requested, we'll do our best to let you know once it's available to rent.In the meantime, you may discover similar sets in our current collection that match the same theme, building style or level of challenge. We're continually adding new releases, retired favourites and highly sought-after collector sets, so it's worth checking back regularly.Follow The Borrowed Brick on Instagram and keep an eye on our catalogue to stay up to date with the latest additions to our collection

FAQs

Frequently asked questions